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Shipping and Return Policy

Before returning any order, please contact our customer service representatives for detailed instructions.

RCSRUS LLC retains exclusive and sole discretion as to whether an item may be returned. An RMA must be obtained prior to returning any product.

Email – support@rcsrus.com

Please include “Return” and your order number in the email heading.

We want you to be content with your purchases here at RCs R US. We will do our best to assure you receive the exact items your ordered, delivered in a timely manner. If for any reason you are not satisfied with your order, we will be happy to accept returns within 30 days under the following guidelines:

  • Returned merchandise must be in unused condition and in its original packaging.
    • RCSRUS LLC. DOES NOT Accept the return of any Lithium Ion (LiIon), Lithium Polymer (LiPo) or Sealed Lead Acid (Pb) batteries, unless prior authorization has been given by our Customer Service team.
    • The mounting of engines and accessories, running fuel through engines, cutting or pushing out parts in a model kit, installing software, opening internal packaging and other similar actions constitutes used merchandise.
    • Radios must be returned plastic protector sheets in place, and batteries unopened.
  • Please be sure to include all original packing material and instruction papers and/or manuals when packing your order for return.
  • We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages.
  • Radio control kits and plastic model kits are specially packaged to insure safe shipping of all contents.
    • In order to receive credit for a returned kit, the contents must be returned in the original plastic covers and arranged in a manner that will not damage the contentsor packaging.
  • Please contact us for a return authorization number.
    • Freight charges will not be refunded. The customer is responsible for insuredshipping back to our address.
  • Returns sent COD will not be accepted.
  • RCSRUS LLC. reserves the right to charge a 20% restocking fee on any merchandise returned for refund. In most cases the restocking fee will be waived if the product packaging is in new condition and the product can be resold without any reconditioning or package maintenance.
  • Certain manufactures handle defective items themselves and will not allow a return to RCSRUS.
    • Many manufacturers also will require you to work directly with them on warranty claims. You will be notified when you contact Customer Service if this applies to the item you have.
  • Refunds are for the cost of product only. Shipping and handling fees are non-refundable.

Returns Shipping Compliance Policy

The following products may not be authorized to be shipped for returns:
  • Paints and thinners
  • Certain glues and cements
  • Aerosols or compressed gas canisters
  • Sealed lead acid batteries
  • Lithium Ion (Polymer) batteries (LiPo)

For more information please contact our Customer Support via email.

Refused Shipments

If RCSRUS LLC incurs additional shipping fees as a result of refused or returned shipments, we reserve the right to deduct those amounts from the final return credit.

Exterior Shipping Carton Damage

If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, email us immediately. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.

Defective Merchandise

If you receive defective merchandise, please email us for return instructions. In most cases, we will accept returns and make adjustments; however, some manufacturers prefer handling defects directly. Defects found after the product is in use usually fall under manufacturer's warranty.

Lost Boxes

If you feel a box has been lost in transit, please email with the order or invoice number. We will do our best to help you resolve this with the shipper. For USPS shipments, please wait 7-10 days after date of shipment for First-Class Mail, 7-10 days for Priority Mail, and 14 days for Parcel Select shipments.

Missing Parts

Should you receive merchandise that is missing a part, please contact us immediately. We will do our best to see that you are sent the part from our stock as appropriate. In accordance with a manufacturer’s request, we may direct the information directly to the manufacturer.